Welcome to our live NDIS - PACE transition updates for allied health page. This page provides updates about:
- impacts of the NDIA's new PACE computer system and my NDIS provider portal
- how we're helping providers support participants as they transition to PACE, and
- any changes we're making to Lumary AH to support the transition.
This is a live page, so please follow the section to get a notification when we update the page.
18/1/2024 | NDIA PACE glossary
The PACE transition comes with plenty of new and tricky terms. The NDIA have published a handy glossary to help you find your way around. Head over to their improvements site for a list of terms and definitions they're using for the new computer system.
18/10/2023 | What we know so far
As we approach the start of the national PACE rollout, we thought we'd share a bit of 'what we know so far'.
With the transition to PACE, the NDIA is changing the computer system they use to store NDIS plans. They're phasing out their old SAP system and transitioning to a new Salesforce system they call PACE.
As they make this move, they're also introducing a few extra changes to plans and claiming. These include:
- new portals for accessing plans and information
- the end of service bookings
- a new My Provider status that shows the relationship between participants and providers, and
- changes to the category structure of NDIS plans.
The NDIA plans to begin rolling out PACE nationally on 30 October 2023. They expect the rollout to take up to 18 months.
To help providers understand what this might mean, we’ve put together a couple of lists of what we currently know about:
For up-to-date information about the roll out, check out the NDIA's improvements overview and What we're doing next page. This information is straight from the source, and the NDIA makes regular updates.
Which plans will this affect?
For now, most existing plans will remain on the old SAP system. Between November 2023 and February 2024, the NDIA will develop plans in the new system for participants if:
- they apply to the NDIS or receive their first plan, or
- their plan expires and they -
- need a new plan that is different to their current plan, or
- request a change to their plan that means they need a plan reassessment.
Participants with a plan expiring during this time may have the option to continue their current plan in the existing system if it:
- meets their needs, and
- includes the right supports.
The NDIA has provided an estimate of how many plans could be transitioning. We've reproduced the table in our post from 13/10/2023 below.
How will I know if this affects my client's plan?
The NDIA has indicated several ways providers may learn when a participant's plan transitions. These include:
- through involvement in, or awareness of, a participant's plan reassessment
- notification from a participant that they have nominated the provider as a My Provider
- error messages provided when submitting a single payment claim request
- claim requests returning with a status of OPEN, which indicates that a participant is yet to nominate the provider as a My Provider
- being unable to create a service booking for the participant in the myplace provider portal
- end-dated service bookings for the previous plan. These are visible in the myplace provider portal report function, or
- by viewing requests for service for support coordination or psychosocial recovery coaching services in the my NDIS provider portal.
We’re working on changes to support the OPEN status in Lumary AH.
13/10/2023 | NDIA PACE rollout estimates
The NDIA have posted estimates of how many plans they expect to approve in the PACE system over the next few months.
Head over to the roll out plans section of their What we’re doing next page to find out more.
| Month 1 (Nov 2023) | Month 2 (Dec 2023) | Month 3 (Jan 2024) | Month 4 (Feb 2024) | |
| Total estimated plan approvals per month | 60,000 | 64,000 | 41,000 | 44,000 |
| Estimated number of plans approved in our new computer system | 4,000 | 16,500 | 16,500 | 23,500 |
| NDIS plans in our new computer system - as a percentage of all plans approved each month | 7% | 26% | 40% | 53% |
| Cumulative percentage of NDIS participants with a plan in our new computer system | 1% | 3% | 5% | 9% |
26/9/2023 | Introducing the PACE transition updates page
Welcome to PACE transition updates.
We’ve been working alongside providers who were involved in the initial PACE tests in Tasmania. This has helped us to understand how the new approach is evolving and anticipate some of the potential impact on providers.
We’re also keeping up with information being made available by the NDIA and other industry sources. This includes attending recent technical briefings and consuming relevant technical documentation.
Current plans
We’re currently planning to:
- add fields to help providers identify clients who have transitioned to PACE, and
- update our extract results processing to support the new Open claim status. The NDIA has introduced this status to indicate that a client who has transitioned to PACE has not endorsed the claimant as a My Provider, and the claim is still being assessed.
We’re also continuing to monitor NDIA communications to learn more about how the transition will be rolled out.
Keep checking back
We’ll keep posting to this page:
- as we learn more, and
- to explain how we’re tackling any changes we need to make to help you support your clients as they transition to PACE.
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